TERMS OF USE
The user is a natural person, a site visitor who intends to place an order on the latarte.com.ua website
Buyer - User who placed an order on the latarte.com.ua website
The seller is an online store located on the Internet at latarte.com.ua
The site is latarte.com.ua
Product - Dyes for targeted use in food products and confectionery
Order - selected products and completed order through the site's shopping cart with the click of the order button and acceptance of the terms of this agreement
1. general provisions
1.1 The seller sells goods through the online store at latarte.com.ua
1.2 By ordering goods through the online store, the user agrees to the Terms of sale of goods set out below. In case of disagreement with the specified conditions, the User must stop using the site latarte.com.ua
1.3 These Terms may be changed by the Seller unilaterally without notifying the User/Buyer of such changes. The new version of the Terms comes into force from the moment of their publication on the Site.
1.4 The Terms come into force from the moment the Seller sends electronic confirmation of acceptance of the Order to the Buyer by mail, call, or any messenger.
1.5 By notifying the Seller of his e-mail address and/or phone number, the Site Visitor/User/Buyer consents to the use of the specified means of communication by the Seller, as well as by third parties engaged by him for the purposes of fulfilling obligations to Site Visitors/Users/Buyers, for the purpose of carrying out mailings of an advertising or informational nature, which contain information about discounts, future and current promotions and other measures of the Seller, about the transfer of the Order for delivery, as well as other information directly related to Site Visitors/Users.
1.6 The seller can refuse the user/buyer to place an order, unilaterally without explaining the reason.
2 Forming and terms of execution of the Order
2.1 The seller ensures that the goods presented on the Site are available in his warehouse. The photo, description/characteristics accompanying the product do not pretend to be comprehensive and informative and may contain errors.
2.2 In the event that the goods ordered by the Buyer are not in the Seller's warehouse, the latter has the right to exclude the specified goods from the Order / cancel or replace them with another one with the consent of the Buyer, notifying the Buyer of this by sending a corresponding electronic message via mail or any messenger that the Buyer left at orders through the website or by calling the manager of the online store.
2.3 The Buyer bears full responsibility for providing false information, which made it impossible for the Seller to properly fulfill its obligations to the Buyer.
2.4 In the case of cancellation of a fully or partially prepaid Order, the value of the canceled Goods shall be returned by the Seller to the Buyer in the manner in which the goods were paid for, or in another manner agreed upon by the Parties, and may also be left on the Buyer's personal account and used for subsequent orders.
2.5 The buyer has the right to correct the composition of the Order until the moment when the order has been sent for packing, the buyer must clarify the terms of transfer for packing with the manager by sending a message to the messenger or a call, the manager must confirm the fact that the order is subject to correction according to the terms, and only after it will be possible to make changes.
2.6. Orders in the online store can be placed by all Users who accept the terms of this agreement.
2.7 The Buyer's order can be placed only through the site's shopping cart.
2.8 After the order is processed by the manager, the Buyer receives a message by phone or any messenger or e-mail that the order has been accepted. The letter contains preliminary information containing the following data:
Preliminary list of goods.
Order number
Shipping address (for international orders)
Calculation in US dollars (for international orders)
Suma
Details for payment.
2.9 In the event that the ordered goods are not available in the Seller's warehouse, specified by the Buyer when placing the order, including for reasons beyond the Seller's control, the Buyer is notified by phone call or sending an electronic message, according to the data specified when registering or placing the Order. The Buyer has the right to agree to accept the goods on the terms (for example, in the quantity available at the Seller, at a changed price), change the Order and replace the goods with similar properties, or cancel this position of the goods in the order. If the Buyer does not receive a response within 2 calendar days, the Seller reserves the right to remove the missing product from the order or cancel this Order.
2.10. After the order has been sent, the buyer can track its delivery through the New Mail application, having previously installed the New Mail application on the phone, if such actions are not possible, the buyer can request the TTN of the sent order from the manager.
2.11 The buyer has the right to make changes to the order with the consent of the manager before the order has been sent for packaging.
2.12. The actual terms of receipt of the Order by the Buyer depend on the availability of the goods in the Seller's warehouse, on the payment of the goods by the Buyer (when paying on account), as well as on the terms of delivery of the Courier Service chosen by the Buyer.
3. Order delivery
3.1 The goods ordered by the Buyer are delivered/received in the following ways:
Courier services (the list of courier services is presented on the website in the Payment and delivery section)
3.2 The territory of delivery of goods presented on the site is not limited to the territory of Ukraine, and extends to most countries of the world, except for those to which delivery cannot be made according to the legislative norms of Ukraine.
3.3 Delays in the delivery of goods are possible due to unforeseen circumstances that are not the fault of the Seller.
3.4 Delivery of the order is paid by the Buyer. The cost of delivery by Courier services is determined by the internal policy of delivery services, and depends on the volumetric or physical weight of the order, the geographical location of the country / city / settlement of delivery.
3.5 The buyer understands and agrees that the seller is not responsible for the quality of delivery of the order by courier services. In the case of damage to the goods as a result of delivery, the Courier Service is responsible and all possible disputes and disagreements are resolved at the level of relations between the Buyer and the Courier Service.
4. payment of the Order
4.1 The price of the product is indicated on the Site in hryvnias, as well as in US dollars for international orders.
4.2 The price of the product for international orders is fixed in US dollars and is not subject to exchange rate changes.
4.3 The amount of the Order consists of the cost of all ordered goods, as well as delivery if it is an international order
4.4 The price of the goods on the Site can be changed unilaterally by the Seller. At the same time, the price of the goods already ordered by the Buyer cannot be changed.
4.4 Ways of payment for goods by the Buyer:
5.4.1. in the transport company upon receipt of the goods (cash on delivery) only upon agreement with the manager
4.4.2. by bank transfer (the bank commission depends on the selected bank). In case of payment of the order through the terminal or at the cash desk without indicating the full name of the sender, it is necessary to declare the exact amount paid (without rounding, with pennies) to the manager who accepted the order.
4.5 The Buyer can pay for the order immediately after receiving the message on the mobile phone, messenger and e-mail
4.6 The amount specified in the invoice is preliminary, and in the absence of any product in the order, it may change. The final amount of the order is the amount after all the changes that were agreed with the manager
4.7 The Buyer can pay for the order at any bank branch, or at a self-service terminal, or by transfer from a card account via the Internet.
4.8 In order to identify the payment, the Buyer is recommended to notify the manager of the payment to the messenger, where the correspondence to the order is sent, or to the post office, where the correspondence to the order is sent, indicating the Surname and First Name, the order number and the Receipt for payment.
4.9 If the order was paid for using a preliminary invoice and at the time of collection of the order it turned out that there was no item in the Seller's warehouse, the overpayment amount can be used as follows:
4.9.1. Refund to the Buyer's card account.
4.9.2 Replacement for a similar product in terms of color or characteristics.
4.10. The seller has the right to provide discounts on goods. The types of discounts and promotional codes, the order and conditions of calculation are determined by the Seller independently and indicated on the Site in the "Delivery and payment" section or in another advertising method (media), including the Instagram social network, and may be changed by the Seller unilaterally.
5. Return of goods and funds for goods
5.1 Issues of return and exchange of goods, as well as incomplete order completion, are handled by the manager who accepted the order. If defects/damage/inconsistency/absence of goods are detected in the order, the Buyer must inform the manager within 3 days from the moment of receipt of the order". All applications are considered with the presence of confirming photos or videos (except for the situation of the absence of goods). The application review period is 3 days.
5.2 Only a new product that has not been used and has no signs of use (scratches, chips, scuffs), intact completeness can be exchanged or returned.
5.3 Before shipping, all goods are checked for visible damage, without violating the integrity of the package.
5.4 If the product is damaged during transportation, the Buyer files a claim with the Courier Service. We are not responsible for the quality of product delivery. By default, all parcels are insured for the full value before sending by courier services.
5.5 If the Buyer received a product that does not match the one presented on the website, he has the right to exchange it for the required product or to receive a refund. The Buyer sends the wrong product back at the Seller's expense. The necessary goods are also forwarded at the Seller's expense.
5.6 In case of absence of any item in the order, the Buyer has the right to demand the missing item or a refund for the missing product, in connection with which a recalculation of the availability of remaining stock for this product will be carried out. If surpluses are found, the missing goods will be sent by the Buyer at the Seller's expense, or the cost of the goods will be transferred to the Buyer.
6. Confidentiality and protection of personal data
6.1 In accordance with the Law of Ukraine "On the Protection of Personal Data" dated June 1, 2011 No. 2297-VI, by placing an Order in the Online Store, the Buyer gives the Seller unreserved consent to the processing of personal data, and confirms that he has been informed of the rights, established by the Law of Ukraine "On the Protection of Personal Data", the purpose of data processing, the possibility of changing the purpose of processing your personal data, access to personal data of third parties, granting the owner of personal data partial or full right to process personal data.
6.1 The purpose of the processing (also collection) of the Buyer's personal data is to ensure the implementation of relations in the sphere of meeting the public needs of individuals in goods, works, services, providing services for technical maintenance, repair and diagnostics of goods, relations in the sphere of trade in accordance with the types of activities of the owner of personal data natural persons whose personal data are processed in the course of economic activity, civil, economic, legislation, legislation on the protection of consumer rights.
6.2 The Buyer confirms and agrees that the Seller has the right to use the information: to fulfill its obligations to the Buyer, including the transfer of information to third parties involved in the execution of the Order and the fulfillment of other terms of the offer, to evaluate and analyze the operation of the Site, to inform the Buyer about promotions held by the Seller and for another purpose.
6.3 The Seller has the right to send the Buyer advertising and informational messages.
6.4 The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of a contract with the Seller to fulfill obligations to the Buyer.
6.5 It is not considered a violation of obligations to disclose information in accordance with reasonable requirements of the law.
6.6 The Seller is not responsible for the information provided by the Buyer on the Site in a publicly available form.
6.7 The Seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes to: prevent attempts to gain unauthorized access to information received during telephone conversations and/or transfer it to third parties who are not directly related to the fulfillment of Orders, in accordance with the Law of Ukraine dated October 2, 1992 No. 2657-XII "About information".
7. Final provisions
7.1 The terms of operation of the online store for each Buyer enter into force from the moment the Seller sends the Buyer an electronic confirmation of acceptance of the Order and payment of the order by the buyer and are valid until the Parties fully fulfill their obligations under these Terms.
7.2 The online store and the services provided by it may be temporarily partially or completely unavailable due to preventive or other works or for any other technical reasons. The Seller's technical service has the right to periodically carry out the necessary preventive or other work without mandatory prior notice to the Site Visitors.
7.3 The provisions of the legislation of Ukraine apply to the relationship between the User/Buyer and the Seller.
7.4 In case of questions and complaints from the User/Buyer, he should contact the Seller by phone or other available method. The Parties will try to resolve all disputes that arise through negotiations, if no agreement is reached, the dispute will be referred to a judicial body for consideration in accordance with the current legislation of Ukraine.
7.5 Court recognition of the invalidity of any provision of these Terms does not entail the invalidity of other provisions.